Exam Number/Code: MB7-848
Exam name: NAV 2009 Service Management
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QUESTION NO: 1 You are a technician. You process a service order that contains four service items that
have the Initial repair status. Priority setup for service order status and repair status is default. You update
the repair status of two of the items to In Process, and the status of the other two items to Partly Serviced
and Spare Part Ordered, respectively. What status does the program assign to the service order ?
A. Pending
B. In Process
C. Finished
D. On Hold
Answer: B
QUESTION NO: 2 What bases of calculating the default contract value of service items does the program
offer when you set up the Service Manageent functionality ? Choose the 2 that apply.
A. Fixed price
B. Weighted average
C. Unit cost
D. Unit price
Answer: C, D
QUESTION NO: 3 Which Microsoft Dynamics NAV 2009 entities can you assign skill codes to? Choose
the 2 that apply.
A. Loaner
B. Service item
C. Customer
D. Resource
Answer: B, D
QUESTION NO: 4 What places in Service Management allow you to specify where exactly a service item is
stored while it is in the repair shop? Choose the 2 that apply.
A. Item card
B. Service item card
C. Service order
D. Service item worksheet
Answer: C, D
QUESTION NO: 5 What does the program do if you select the Link Service to Service Item check box in
Service Management Setup? Choose the 2 that apply.
A. Select the Link Service to Service Item check box on new service orders
B. Select the Link Service to Service Item check box on all existing service orders
C. Require linking service lines to service item lines before you post service orders
D. Create links between service lines and service item lines when you post service orders
Answer: A, C
QUESTION NO: 6 You are a service manager. You process a service order for repair of one item, which
includes replacing one of the item components. Discount on the You are a service manager. You process a
service order for repair of one item, which includes replacing one of the itemcomponents. Discount on the
corresponding service contract is 45 percent. Warranty discount on the service item is 20 percent. Customer
discount on the related item is 40 percent. What discount does the program insert on the service line for the
item component ?
A. 20%
B. 35%
C. 40%
D. 45%
Answer: D
QUESTION NO: 7 You are a service manager. After you post a service invoice, you need to find out the
current invoiced quantity of resource hours spent repairing the corresponding service item. Which window
do you use ?
A. Service Item History
B. Service Item Log
C. Service Item Statistics
D. Service Item Trendscape
Answer: C
QUESTION NO: 8 Which Microsoft Dynamics NAV entities can you assign troubleshooting guidelines to?
Choose the 2 that apply.
A. Customer
B. Service contract
C. Item
D. Service item group
Answer: C, D
QUESTION NO: 9 When does the program create a service item log entry for a service item? Choose the 2
that apply.
A. When the item is included in a contract
B. When the item is assigned a service item group
C. When a preferred resource for the item is changed
D. When a service item component is replaced
Answer: A, D
QUESTION NO: 10 Where in Microsoft Dynamics NAV 2009 can you create service items automatically ?
A. Service item card
B. Service order
C. Service item components list
D. Sales order
Answer: D
QUESTION NO: 11 You are a service manager. Your company introduces a new item that contains several
components, some of which have subcomponents. You assign the new item to a service item group which is
set up to create service items. The item is then included in a sales order which is shipped without exploding
the BOM. What entity does the program create after shipping ?
A. A service item without any components
B. A service item with components that do not contain any subcomponents
C. A service item with both components and subcomponents listed as components
D. A service item with components that include subcomponents
Answer: A
QUESTION NO: 12 On what conditions does the program automatically assign a contract number to the
service item line of a service order? Choose the 2 that apply.
A. Contract No. is specified on the order header.
B. There is only one active service contract in the database.
C. The item is included in a non©\active service contract.
D. The item is included in a single active service contract.
Answer: A, D
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